Important Customer Information

Prices and shipping costs Prices are inclusive of VAT. currently. 19% ( Germany )

Since July 1, 2021, we have been obliged to pay and report VAT in the respective EU country.

ie. the VAT is calculated according to the legal countries VAT. (Tax difference )
France or Austria 20% (19% DE + 1% FR-AT)

Schweden 25 % ( 19 % DE + 6 % SE )
and so on...

other fees payment method pay the customer

The shipping costs depend on the amount of goods ordered and the mode of shipment and will be clearly informed before submitting your order.

General Returns on payment in advance at a glance     

Switzerland/ United Kingdom ; DHL / package : 24,60 € (up to 5 kg) add. customs costs     

Austria ; DHL / package : 12,90 €  (shipping free up 230,00 € )  

Europe; DHL / EU € 16,90   (shipping free up 230,00 € )

Non- EU country ; DHL / by agreement

We have a minimum order value of € 20.00

conclusion of contract

The presentation of products in our online shop is not a legally binding offer, but a non - catalog

After entering your personal data and click the button " order" in the final step of the ordering process enter a binding order in the basket goods from.

The confirmation of the order follows immediately after sending the order. The purchase comes with our delivery confirmation or delivery of goods.

If you do not receive processing confirmation from us within 4 weeks , you are no longer bound to your order.

Treaty text The contract text is stored. You can use the general terms and conditions at any time on this page and save it to your computer.

The actual order as well as the general conditions of contract will, likewise sent on request by email. Changes to the Terms'S and customer information are permitted at all times,

as far as it relates to the legislative changes! Delivery The estimated delivery time, please see the product description. If there are no data, the delivery for orders is within up to 30 business days.

Exceptions are ua.original supply of spare parts. (Delivery time please clarify before ordering)

Customer Conditions:

You have the right, within 14 days, with receipt of the goods to be revoked without notice for any reason this contract. To exercise your right of cancellation, you must contact us

(Duc-Store, Wullener Feld 47, D-58454 Witten , Tel. +492302 7603020, by means of a clear explanation(eg, consigned by post mail, fax, email or telephone call)

of your decision to withdraw from this contract, inform. You can use the below enclosed pattern, however, is not required for this!

-In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.

Effects of withdrawal:

If you cancel this contract befor we send the Goods, we've got all payments we receive from you, including the Delivery costs (with the exception of additional costs, arising from this that you have a different kind of delivery than that of us)

SPECIAL ORDERS (including extra ordered original spare parts, especially tools or may be a return with a 
* restocking fee 25%, by arrangement) 
AND personalized custom made are also excluded from the exchange and return!

offered standard delivery cheapest chose, without delay and at the latest within fourteen days from the day to pay back, on which the communication is received your revocation of this agreement with us.

For this repayment use we the same means of payment you have used in the original transaction, unless it was with you expressly otherwise agreed; in no case fees be charged because of this repayment.


You have to bear the cost of returning the goods if the delivered goods correspond to the ordered. In case of wrong deliveries or justified complaint ( eg. workmanship or defective goods)

we will refund the amount after submission of receipts or receive a credit of return shipping. Please stamp the package sufficient to avoid extra postage. SPECIAL ORDERS

(which includes original spare parts) AND SPECIAL excluded from the Exchanges and Returns ! The right does not apply to Goods that are produced according to customer specifications

or clearly tailored to personal needs or which are not suitable because of its nature for a return or can spoil quickly or whose expiration date has passed,     

Extra ordered for the clients original spare parts and accessories Ducati original (especially clothing )

Newspapers , magazines and journals .     

Audio or video recordings or software if the delivered data carriers have been unsealed by you

- End of cancellation

- warranty The warranty is subject to the statutory provisions. Information about any additional manufacturer's warranties , please refer to the product documentation.


If you have questions:
Please send us an email or call +49 2302 7603020 for all information shipping.

best wish

Sabine Sperlich